A Cry for Help
February 7th, 2012 by Michael Sinkin | No Comments »
So it’s 7:45 Saturday morning and I’m awakened from a deep sleep by the sound of my cell phone ringing. “ Expletive!” I forgot to turn off my alarm clock feature, or so I thought. Stumbling out of bed, I reached for the dreaded dream destroying droid only to discover that I had an incoming call. After groggily greeting the caller, I heard a woman respond, “Oh, I wasn’t expecting to get a real person on the line, I broke my tooth and need help before Monday…..I have an important meeting…..leaving for Pennsylvania…” Not knowing who I was talking to, with cobwebs lingering in my head, night-guard still in my mouth, I took the caller’s name and number and told her I’d call her back in 15 minutes. Before hanging up, I realized that this lady was not a regular patient of mine and found out that she learned of me through a Google search!
I jumped into the shower, pondering the predicament: a total stranger calls me out of the blue in the wee hours of a Saturday morning after finding me on the Internet. She’s not in pain, but is clearly distressed. I have no available staff. Do I open the office to see a female stranger alone without supervision? Do I try to locate another dentist with Saturday hours? Is this a true emergency or a terrible inconvenience? Awashed, awake and alert, I finish showering and call “her back. After ascertaining that she does indeed need immediate care, I agree to see her as long she comes in with another adult.
9:30 am: Jackie (not her real name) arrives at the office with her sister, Jamie (also, not her real name). Jackie had broken her four front teeth in a fall. Additionally, two of her other teeth were knocked loose. Having calmed her down, (to say she was nervous is an understatement) we proceeded to the operatory where her sister Jamie sat in my assistant’s chair and held her hand throughout the 2+ hour “appointment”. I don’t know who was squeezing whose hand harder, but before long I had them both smiling and laughing. Jackie was unaware of the injection I was giving her and kept asking Jamie if the needle was in. And both started giggling while the Lidocaine was being administered. The more I bantered with them, the more they laughed. The anxiety and distress of the situation was but a memory. As strange as it may seem, there was a backdrop of levity and humor amidst an otherwise serious situation.
In the end, I bonded and stabilized Jackie’s battered teeth. Her smile was beautifully restored (if I do say so myself). Actually, Jackie thought they looked better than before and Jamie had been regularly updating concerned family members on her iPhone during the procedure proclaiming how wonderful and natural Jackie’s teeth looked. (One might say that she had chair-side seating giving bond-by-bond analysis to her listening audience.)
When we left the office, I was bolstered by the feeling of a job well done and a good deed done for someone deserving and in need. Nothing is more rewarding than being the recipient of a grateful smile. I will be seeing Jackie again soon for follow-up care.
The curious thing is that she did call her regular dentist and spoke to his service. She just never heard back from him.
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Many people (including yours truly) who are at least old enough to have college-age children are walking around with “medals of valor” in their mouths, reflective of a dental age gone by. These “medals” or actually “metals” that I playfully refer to are of course silver-mercury amalgam fillings.
Though I’m not usually one to be at a loss for words, I often experience a uniquely gratifying feeling that I find difficult to describe while interacting with many of my patients. There is a special bond, born of familiarity, comfort and ease that transcends the typical doctor/patient relationship. Perhaps it’s best portrayed as a unique type of friendship that invites a warm exchange of feelings, stories and ideas. My spirits soar when I think about how practicing dentistry has expanded my world by enabling me to be involved (dare I say be“ intimate”) with so many wonderful people. One person at a time over a course of many appointments spanning many years, being a dentist has led to some amazing relationships.
So it was the first Monday of the New Year and one of my most beloved patients, having just learned that my office was closed for the holiday, called me on my cell phone to report a dental mishap. As odd as this may sound, I was thrilled to hear from her and to be speaking with her. (And no, I’m not some sadistic dentist of the Little Shop of Horrors variety reveling at someone’s dental emergency) as she was very quick to point out that she was not in distress and could wait until tomorrow to see me. Having known each other since 1984, she knows I would have opened the office to see her if need be.
Boxes, boxes everywhere. The movers just left and I’m sitting in our NYC living room for the first time (amen)! Our 15-month period of displacement is drawing to a close with the delivery of our worldly possessions not seen since they were put into storage in September 2010. I’m not going to rehash the exasperating details of our odyssey from Ardsley to the Upper West Side via a 51-week layover in Yonkers, but in the words of the Grateful Dead, “what long strange trip it’s been.”





So on this day before Thanksgiving, a windy, wet Wednesday (its not really that windy, I just like the alliteration), I am sitting at Lenny’s Bagels on the Upper West Side cogitating my feelings of thankfulness.
